"Patient complained
that it took nurses 15 minutes to answer the call-light and food was frequently served cold."
That is one of three basic areas of complaint for which Community Hospital has been cited since Sutter assumed management. State Health Department investigator Diana Noffke found inadequate staffing, such as one case where no staff members watched monitors by which two heart patients were to be observed.
That assignment had been turned over to unlicensed staff who was not sufficiently trained, the report notes, and had not been informed that "a person trained in interpreting telemetry heart rhythms is to remain at the station 24 hours a day while patients are on telemetry monitoring."
The person, a medical unit clerk, responsible for watching the monitors, was found assisting with patient dinner trays. The state report concluded that the facility failed to develop written personnel policies concerning the clerk's responsibilities.
Hospital staffing is regulated by Title 22, which requires staffing to be done by acuity -- that is, adjusting the patient-nurse ratio for the severity of patient illness. Community has been staffing by numbers, using ratios that were developed before managed care started moving patients out of the hospital as quickly as possible, leaving only the very ill on the floor.
Staffing in the perinatal and pediatric units was not provided in accord with the level of care needed, the report says. Review of education personnel files revealed no evaluation of evaluation of a nurse's competency to work in the intensive care unit. The hospital has been notified of these findings and has responded as required with its plan of correction for each item.
It was not possible to find out how union representatives view staffing at the hospital because they are engaged in contract negotiations and are not free to speak publicly about management. hospital Director Coates also said that agreement has been reached in contract negotiations with labor, but the union says that is not so.
And it is also not possible for the press to investigate the charges alleged by the state and employees. Reporters are unwelcome to new management; Tom Chorneau, who has covered Community for the Press Democrat, was asked the leave the hospital last week when he went there to interview nurses.
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